An update that merged Facebook Messenger with Instagram Direct was issued by Facebook in November 2020. Instagram users can put up an autoresponder without spending a dime. In the essay, we will go into further depth on how to accomplish this.
How to Set Up an Auto Reply On Instagram
When you are not online, Instagram allows you to set up two automatic reply options: Away message and Instant reply. The Facebook Business Suite is used to complete the setup process. However, before you go, make sure that everything is in order.
What to do in beforehand:
Prior to beginning the process of setting up an automatic response, you must complete the following steps:
- Try Instagram Business if you haven’t already.
- Launch your company’s Facebook page.
- Verify the company’s presence on Instagram and Facebook.
- Instagram message management should be enabled.
In order to grant access to messages, go to Account Settings, then “Privacy — Messages.” Finally, turn on the feature at the very bottom.
Instant Reply
1. Open Meta Business Suite. Click on the Automation in the Inbox.
2. Click on Try it, Instant Reply
3. Check the box next to Instagram.
4. Type your auto-reply message, and if you want to edit the rapid reply Instagram autoresponder, tap on the Sparkles icon.
5. Click Save Changes to submit your auto-reply.
Going forward, a first message answer will be sent automatically to all users.
Remember that the Away message will be sent instead of instant replies if you have both the instant answers and Away messages enabled. You should so take care to disable the Away message even while you are not actually offline.
Away Message
You can either manually activate it or schedule it to turn on at a certain time each week. If you are unable to respond or are not online, this message will be sent. Let’s figure out the setup process.
- If you’re using Facebook Business Suite, you may change your “Away Message” by going to the “Inbox – Automatic replies” area, selecting “Away Message,” and finally, clicking the “Edit” button below the section.
- Then, repeat the process of typing the message content for the quick reply below.
- Choose the time when you would like the message to be sent.
Benefits of Using Instagram Auto Reply
Some of the benefits of Instagram Auto Reply are listed below.
- It saves time by responding automatically to frequently asked questions or messages.
- This ensures that the users receive responses as quickly as possible, even if the account owner is not around.
- It can boost customer satisfaction with instant recognition and offer relevant information.
- This is helpful for business because it creates a relationship of trust and credibility by consistently engaging with the audience.
How to use Instagram’s Auto Reply
An introduction or welcome:
Make sure to introduce yourself if you are a consultant, freelancer, or someone else who can provide expert services. However, if this is a brand account, you can write a text about the business, including details about your deals and promotions, provide information about prices, and more. To demonstrate your services, you might also make a quick presentation.
Information on payment and shipment:
How you ship and take payments is the most frequently asked question in your direct messages if you own an Instagram eCommerce business. You will probably be questioned about prices and available sizes if you sell clothing.
If so, respond right away with a thorough explanation of how the delivery process operates.
The most effective method to contact you:
It is ideal to set up a “Away” message on Instagram if you are the account manager and you don’t always have time to read direct messages.
You can include your company hours, other contact information (such email or messaging apps), your preferred means of communication, and a promise that you will reply right away in this kind of statement.
Improving User Experience with Instagram Auto Reply
Not only does it respond to messages in a timely manner, but you can use Instagram Auto Reply to improve users’ experience by doing the following:
Quick and to-the-point responses: Make your auto-reply messages quick and to the point. Users want brief responses that are to the point and just enough to satisfy their inquiry without dragging things out.
More Options for Support: Include the links or advice on where a user should go if the question is more complicated and support is needed or if a personalized answer needs to be provided. This may occur by sending a user to your website, customer service departments, or some other resource.
Use Multimedia Elements: Add a few multimedia elements to your auto-replies, such as pictures, videos, or GIFs, that visually make the auto-reply more appealing—hence catching the user’s attention and making it a richer experience.
Give Exclusive Offers or Discounts: Use auto-replies to give your followers exclusive offers, discounts, or special promotions as rewards. This will drive them to interact with you and develop a liking for your brand.
Conclusion
Instagram Auto Reply is a worthwhile tool for making communication and engagement on the platform much easier. Businesses and individuals can save time, enhance customer satisfaction, and make their Instagram accounts interactive.
Remember to define your auto-reply strategy, create really engaging messages, personalize responses where you can, and optimize your settings to ensure the best user experience.
Further Related Articles: